We want you to be completely satisfied with every item that you purchase from Navy Bay. We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible.
What is covered under the Navy Bay Return & Exchange?
- The quality of workmanship on our products and materials when you receive them. If your product is not of acceptable quality, is not fit for its purpose or is different from its description, you may opt for a refund or exchange within 10 days from date received.
- This only applies to non- branded items. Items branded with your horses’ name or company logo cannot be re-sold.
- Item(s) must be new, unused and in their original condition.
What is not covered under the Navy Bay Return & Exchange
- Damages or losses incurred in transit by the courier.
- Wear and tear arising from usage.This includes damage by another horse, fencing, trees etc.
- Associated transport costs with regard to exchange or refund.